IT Support Manager (m/f/d)

From the company's job description

At Sircle Collection, we believe great service starts with great people. As our IT Support Manager , you’ll be the heart of our IT operations — leading a small, dedicated team of five while also staying close to the action yourself. You know how to build a team that feels empowered, connected and service-oriented, and you’re not afraid to roll up your sleeves to solve a ticket or improve a process. This role is based at our HQ in Amsterdam with hybrid working options and occasional travel to our hotels, offices and restaurants at various locations in Europe.

You’ll take ownership of our ticket flow, help implement a new system where needed, and set clear, achievable KPIs that keep our support team running smoothly. You’re critical when it comes to contracts and vendor relationships, but always collaborative and approachable in your leadership. Above all, you’re a people person — someone who leads by example, inspires trust, and builds a culture of reliability and care across every interaction.

This is what you’re going to do as IT Support Manager

• Lead, mentor and develop a team of 5 IT Support professionals.

• Manage daily IT operations and ensure smooth ticket flow across all locations.

• Implement and optimise a new ticketing system to improve efficiency and user satisfaction.

• Set clear KPIs for the team, track progress and ensure service excellence.

• Review and manage IT vendor contracts and service agreements.

• Support and maintain IT systems across the company, ensuring reliability and security.

• Collaborate closely with other departments to continuously improve IT support processes.

• Provide periodic out-of-hours and weekend support.

This is why you’re the best candidate

You’re a natural and hands-on coach who knows how to bring out the best in others. You understand that IT support is about more than just systems — it’s about people, service and consistency.

In combination with:

• Relevant work experience (preferably in the hospitality, travel industry or retail).

• Excellent communication skills in English is required.

• General IT system administration experience.

• Knowledge of M365, Azure AD, Microsoft Endpoint Management, Windows Server.

• Experience with (implementing) ticket system.

• MacOs and JAMF knowledge is a plus.

• You currently live in or around Amsterdam and you’re eligible to work in the Netherlands.

Our benefits and fun

• Primary working conditions (market conform)

• Personal and professional development opportunities

• Fixed employee rates for all Sircle Collection hotels

• A day off to celebrate your birthday

• One free night’s stay at one of our amazing hotels every year

• Free Bootcamp @ Sir Adam twice a week

• Monthly company drinks and frequent teambuilding events

• A great team & leading hotel company

About Sircle Collection

Sircle Collection is an independent group of creative hospitality brands founded in 2011 by award-winning industry expert Liran Wizman. Over the past years, our Amsterdam-based company has grown to include three unique hotel brands, three restaurants, a design concept store –all located in some of Europe's and London’s most inspiring neighborhoods. When you ask us what makes our work so much fun, almost everyone answers “the team”. The great working atmosphere and the necessary dose of humor undoubtedly contribute to this.

What we do and are proud of

With our shared passion for hospitality, our team creates one-of-a-kind hotels, restaurants, stores and spas in Europe's most inspiring neighborhoods. It’s in our DNA to be creative, ambitious, surprising and to provide heartfelt service.

Our application procedure Interested in this vacancy? Press the application button and send us your CV and motivation letter immediately! Our Recruiter will contact you within 5 days to let you know if we want to schedule a meeting.