Customer Success Team Lead

From the company's job description

We’re a team of 500+ professionals who develop cutting-edge web data gathering solutions for thousands of the world’s best known businesses, including Fortune 500 companies.

What’s in store for you: Plenty of career opportunities — and we’ll help you seize them with internal/external learning resources and knowledge sharing events. To make your professional growth journey smooth, you’ll have a supportive team around you, as well as access to mental and physical well-being resources.

The team waiting for you:

Our Customer Success team is responsible for building consistent, high-quality support operations and helping agents solve customer cases with confidence. In this role, you’ll lead a team of 9 agents, guiding their development, supporting them through complex cases, and strengthening how they handle conversations, de-escalations, and internal escalations. As the department grows, we’re looking for a structured, data-driven leader who can improve processes, identify risks early, and bring more clarity to how the team works. The challenge is to balance hands-on team leadership with shaping the future of the CS department through focus, structure, and practical decision-making.