Physical Security Manager

From the company's job description

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Who we are:

Shape a brighter financial future with us.

Together with our members, we’re changing the way people think about and interact with personal finance.

We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

The role:

Responsible for the design, implementation, maintenance, and operational management of enterprise physical security systems and security technology infrastructure across corporate environments. Serve as a senior leader within the broader Corporate Security organization, responsible for leading day-to-day security technology operations, physical security initiatives, guard force management, and security infrastructure projects while supporting enterprise security strategy and operational resilience.

This role combines hands-on technical expertise with operational leadership and strategic program management. The position oversees enterprise security technologies including access control systems, video surveillance platforms, AI-driven analytics, intrusion systems, and integrated physical security infrastructure while partnering cross-functionally with Facilities, IT, Construction, Compliance, Risk, HR, Workplace Services, and executive stakeholders.

The ideal candidate is both technically proficient and operationally mature; capable of managing enterprise scale security systems, leading physical security projects, responding to critical incidents, and driving continuous improvement across security operations, technology, investigations, and workplace safety initiatives.

What you'll do:

Security Technology & Infrastructure Management

• Administer, configure, maintain, and optimize enterprise access control and video management systems including:

• Genetec Security Center

• LenelS2 OnGuard

• Ambient.ai

• ExacqVision

• Entrapass

• Envoy

• Configure, troubleshoot, and support:

• Access control hardware and software

• Badge readers and credential systems

• IP video surveillance systems

• Camera analytics and AI event detection

• Intercoms, intrusion systems, and integrated security technologies

• Lead sourcing, evaluation, testing, and implementation of emerging security technologies to improve operational efficiency, threat detection, automation, and incident response capabilities.

• Perform technical evaluations, proof-of-concept deployments, vendor assessments, and system integration testing for new physical security and AI-driven technologies.

• Manage enterprise security technology lifecycle planning including upgrades, patching, maintenance coordination, hardware replacement, and vendor support.

• Partner with IT and cybersecurity teams to ensure compliance with enterprise network security standards and technology governance requirements.

• Develop and maintain security system architecture documentation, network diagrams, installation standards, and operational workflows.

Security Operations Management

• Oversee daily operational management of enterprise physical security systems and security infrastructure across assigned corporate locations.

• Manage enterprise guard force operations including:

• Guard scheduling and staffing coordination

• Post order development

• Incident escalation procedures

• Vendor and contract management

• Performance oversight and operational compliance

• Monitor and respond to security incidents, alarms, system alerts, and operational issues while ensuring uptime and reliability of critical security infrastructure.

• Develop and maintain standard operating procedures (SOPs), response protocols, incident workflows, and operational documentation.

• Conduct security assessments, operational reviews, and system audits to identify vulnerabilities and recommend mitigation strategies.

• Support workplace violence prevention, incident response, threat management, and emergency preparedness initiatives.

• Coordinate escalation and response activities during critical incidents, emergencies, executive events, and elevated threat situations.

• Conduct and support investigations involving physical security incidents, unauthorized access, theft, policy violations, and operational concerns.

Physical Security Installations & Construction Support

• Serve as technical lead for physical security installations and infrastructure projects including:

• IP camera deployments

• Access control installations

• Low-voltage cable routing and management

• CAT5/CAT6 cable runs

• Cable termination and testing

• Rack and network hardware installation

• Device commissioning and troubleshooting

• Conduct field installation work and hands-on technical support including camera mounting, device configuration, system diagnostics, connectivity validation, and physical infrastructure upgrades.

• Coordinate with network engineering and IT teams to ensure proper VLAN configuration, bandwidth allocation, network segmentation, and integration of physical security systems into enterprise environments.

• Support corporate construction, expansion, and office buildout projects by:

• Designing security layouts

• Reviewing architectural plans

• Determining camera coverage requirements

• Coordinating deployment timelines

• Managing contractor and integrator activities

• Ensure all installations and deployments align with corporate standards, life safety requirements, operational needs, and security best practices.

Crisis Management & Emergency Preparedness

• Support crisis management, emergency response, and business continuity initiatives from a physical security and operational readiness perspective.

• Assist with development and execution of emergency procedures including:

• Active assailant response

• Evacuation protocols

• Shelter-in-place procedures

• Fire/life safety response

• Severe weather and emergency coordination

• Participate in tabletop exercises, drills, incident reviews, and operational readiness assessments.

• Serve as a key operational resource during incidents requiring coordinated security response and executive communication.

Cross-Functional Leadership & Vendor Management

• Partner closely with Facilities, Workplace Services, IT, Legal, Compliance, Risk, HR, Fraud, and executive leadership on physical security initiatives and operational priorities.

• Maintain strong relationships with integrators, manufacturers, consultants, and technology vendors to ensure optimal system performance and cost-effective deployment strategies.

• Manage vendor performance, contract execution, project timelines, service delivery, and operational expectations.

• Support executive-level reporting related to security operations, technology performance, incidents, project status, and risk mitigation initiatives.

• Train internal teams, guards, and stakeholders on physical security systems, operational procedures, and incident response protocols.

• Provide technical guidance and operational leadership to security personnel, vendors, contractors, and cross-functional teams.

Technical Skills & Functional Expertise

• Physical Security Information Management (PSIM)

• Video Management Systems (VMS)

• Access Control Systems

• AI-Driven Security Analytics

• Enterprise Security Operations

• IP Camera Systems

• Low-Voltage Infrastructure

• Networked Security Devices

• Access Credentialing

• Incident Response & Investigations

• Threat Management & Workplace Safety

• Security Integrations & Automation

• Vendor & Technology Evaluation

• Security Infrastructure Project Management

• Security System Commissioning

• Cable Termination & Testing

• Construction Coordination

• Guard Force Management

• Emergency Response Coordination

• Security Operations Center Support

Platforms & Technologies

• Genetec

• Lenel

• Ambient.ai

• Envoy

• Axis

• Hanwha Vision

• Enterprise access control hardware ecosystems

• Intrusion detection systems

• IP networking and low-voltage infrastructure

• Video analytics and AI monitoring platforms

• Integrated physical security ecosystems

What you need:

• Bachelor’s degree in Security Management, Criminal Justice, Information Technology, Emergency Management, Business Administration, or related field; equivalent experience may be considered.

• 10+ years of experience in corporate physical security, security technology, security operations, low-voltage systems, or related security leadership roles.

• Demonstrated experience administering, installing and maintaining enterprise access control and video management systems.

• Hands on experience with physical security installations, infrastructure deployment, and integrated security technologies.

• Experience managing vendors, contractors, guard force operations, and security technology projects.

• Strong understanding of:

• Corporate security operations

• Security technologies and integrations

• Incident response

• Investigations

• Emergency preparedness

• Workplace violence prevention

• Physical security best practices

• Working knowledge of IP networking, VLANs, low voltage infrastructure, and enterprise technology environments.

• Strong troubleshooting, analytical, and problem solving skills.

• Ability to manage multiple projects and operational priorities simultaneously.

• Strong communication skills with ability to interact effectively across technical teams, operational stakeholders, and executive leadership.

• High level of professionalism, discretion, and operational judgment.

Preferred Qualifications:

• Industry certifications such as:

• CPP (Certified Protection Professional)

• PSP (Physical Security Professional)

• PCI (Professional Certified Investigator)

• Security technology certifications

• Experience in financial services, fintech, corporate enterprise, or highly regulated environments.

• Experience supporting multi-site or geographically distributed operations.

• Familiarity with AI enabled monitoring platforms and advanced video analytics.

• Experience supporting executive protection operations or high-profile corporate events.

• Background in investigations, threat ass essment, or security operations center environments.

Compensation and Benefits

The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.

To view all of our comprehensive and competitive benefits, visit our  Benefits at SoFi   page!

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [email protected].

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.

Internal Employees

If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.