Residential Service Technician

From the company's job description

We are seeking a Residential Service Technician in Raleigh, NC  to join our team! In this role, you will provide top-tier service to our customers by troubleshooting and maintaining their security systems, ensuring all issues are resolved promptly and accurately. This is an excellent opportunity for someone who enjoys hands-on work, solving problems, and delivering exceptional customer service—all while earning a performance-based income.

What You’ll Do:

• Service and maintain residential security systems, ensuring timely and accurate troubleshooting

• Perform home walkthroughs to determine optimal configurations and opportunities for additional protection

• Communicate professionally with customers, connect systems to central monitoring, and provide demonstrations

• Manage administrative tasks, prioritize safety, and maintain company tools and equipment efficiently

What We’re Looking For:

• High school diploma or equivalent; technical training is a plus

• Strong sales skills with mechanical aptitude for troubleshooting and repairs

• Excellent communication, customer service, and a safety-first mindset

• Professional appearance and demeanor; alarm or telecom experience is a bonus

What’s In It For You:

• $45,000 to $60,000 average annual earnings (hourly training pay and 100% uncapped commission after training)

• Opportunities for advancement and long-term career mobility

• Every other weekend off plus company-provided equipment (ie. vehicle, fuel card, iphone, ipad) and paid training)

• Medical, dental, vision, 401(k) with match, PTO, and special perks like free security systems and educational assistance