Customer Success Manager

From the company's job description

WHAT IS SYLVERA ANYWAY? ‍👩‍👨🌳

Sylvera helps organisations make confident decisions in carbon and commodity markets. We independently assess the quality of carbon projects, track market pricing and supply signals, and provide geospatial and carbon intensity data — giving our clients the clarity they need to invest in real climate action.

We're a team of 130+ scientists, engineers, and market experts based across London, New York, São Paulo, Singapore, and Tokyo. Our work spans market intelligence, geospatial analytics, multi-scale lidar research, and policy analysis. We partner with governments and policymakers to raise the bar for transparency and rigour across carbon markets.

Backed by over $96 million from investors including Fidelity, Balderton Capital, Index Ventures, and Insight Partners, we're trusted by Fortune 500 companies, major financial institutions, and governments worldwide.

If you care about climate, enjoy solving hard problems, and want to work with people who take the mission seriously — we'd love to hear from you.

WHAT WILL I BE DOING? ‍‍👩‍💻👨‍💻

We’re looking for a mission-driven, senior Customer Success Manager to join our Commercial function and fully own customer relationships for our book of business across North America. We operate in an extremely dynamic environment that requires a high level of mental agility, and eagerness to independently own key commercial relationships. Expect to spend a lot of time engaging directly with customers. This is an individual contributor position reporting to our VP Climate Solutions.

Specific responsibilities will include:

• Partnering with wider commercial functions to build trusted, long-term ties with key accounts from day 1.

• Ensuring we define, track and deliver client value.

• Managing and optimising customer lifecycle, from onboarding through to renewal.

• Retaining customers and revenue and identifying expansion opportunities.

• Acting as a product ambassador, overseeing the adoption of Sylvera’s evolving products and services, and ensuring client feedback is brought back into our business.

• Owning and maintaining exceptional relationships with assigned accounts, champions and economic buyers.

We’re looking for someone who: 🧠💚

• Has a minimum of 5 years experience in North America, working with large Enterprises in a commercial role that includes value-based, direct customer engagement.

• Either has experience working in carbon markets, or is actively keen to build domain expertise at speed.

• Is a self-starter who thrives in constantly evolving environments, ideally with early-stage startup experience.

• Has the ability to partner with Senior Director/VP level/Executive stakeholders and coordinate among multiple teams and strategic initiatives within a given customer.

• Has a proven track record of expanding existing accounts / winning accounts of Enterprise scale.

• The experience may have been gained in: Consulting or Advisory, Customer Success, or Account Management.

• Is open to business travel (up to 10%).

We’d like someone highly ambitious, motivated and eager to propel their career forward. We prioritise grit, positivity, and the willingness to get stuck in, and encourage you to apply even if your experience doesn't exactly match this job description.

Benefits 💰

• Equity in a rapidly growing startup

• Unlimited annual leave - and encouragement to actually use it!

• Work from anywhere for up to 4 weeks a year

• Enhanced parental leave

• Up to 20 days paid sick leave

• Access to Mental Health support

• Monthly team socials

Location 🌍

New York. We work flexibly but encourage people to come to the office regularly, especially for 1-2-1, retros and divisional meetings. For most of us, that means 3 days/week in the office.

Our Values 🙌

Own it: We make new mistakes. We build on the momentum of our wins and reflect on and learn from our failures.

Stay curious: We take a growth mindset to our work, our customers, our market and the opportunities ahead of us.

Do what’s right - even when it’s hard: We keep our focus on the long-term, even if that means short-term challenges.

Collaborate and challenge with empathy: Our teams deliver through active collaboration. We invest in each others’ success and make the company stronger in the long-run.

Empower Customers: Make extraordinary efforts to exceed our customer expectations. If we’re serving our customers to the fullest, we can help direct more investment into real climate impact.

What if you’re a partial fit? 🌱

We prioritise grit, positivity, and the willingness to get stuck in, and encourage you to apply even if your experience doesn't exactly match this job description.

Equal employment opportunity 🌈

Sylvera is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

AI note-takers 🤖

We sometimes use AI note-takers to help us transcribe interview notes, so we can be more present in your interview. If you'd like to opt out of us using automatic transcribers, please note this in the free text field in your application, otherwise we'll take your application as confirmation that you're happy for us to use notetakers (whether added to video calls or in the background).